Free tool
Guest Messaging Check: Can a Guest Message Your Hotel From Its Website?
Check a hotel website
A guest looking at your website at 11 p.m. has a question about the pool villa, and they'd like to ask it now. This check shows what they'd find when they look for a way to get in touch. Type your address in the box above. It reads your homepage and your contact page in about 20 seconds.
What does the check look for?
It reads the raw code of your homepage. Then it follows the first link to a contact page and reads that too. On both pages it looks for:
- WhatsApp links, such as wa.me and api.whatsapp.com, and known WhatsApp button tools
- Live chat widgets from about 30 tools, including tawk.to, HiJiffy, Zendesk, Intercom and Tidio
- A phone number, from a tap to call link or a number in the text
- An email address, from a mail link or an address in the text
Each one comes back as found, not found or couldn't check.
Why does it matter where the WhatsApp link sits?
A link in the footer only helps a guest who scrolls all the way down. A floating button stays with them on every page. In my check of 80 Bali boutique hotel websites, 42 had a WhatsApp link. Of those, 25 had one on the contact page and 21 had one in the footer. Nineteen used a floating button. Only 3 put it in the header.
A link nobody answers until morning can feel worse to a guest than no link at all.
How well does the check work?
Before putting it here, I ran it on the 69 Bali sites from that study that the first pass could read. The study's results were the answer key. On 11 October 2026 the tool matched the study on all 69 sites for WhatsApp, live chat, phone and email. That's a test against my own earlier script, so it shows the two agree. It doesn't prove either one catches everything.
What can't it see?
Read a result with these limits in mind:
- A chat button that loads later through a script may not show, so a "not found" can be wrong. The tool tells you when the site loads Google Tag Manager, which is a common way to add one.
- Some sites build their pages with JavaScript, and some block automated reads. Those come back as couldn't check.
- A link on a page doesn't prove anyone answers it. The check doesn't send any messages.
What should you do with the result?
Here's what I'd do this week:
- If WhatsApp shows as not found, add a link to your contact page and your footer. Those were the two most common spots on the Bali sites.
- If it's found, tap it on your own phone. Check it opens a chat with the right number.
- Decide who answers a message that arrives at 11 p.m. I think that's the part most hotels skip.
If you want help with that last step, BonsAI Luxury sets up a WhatsApp guest agent that answers routine questions from the property's own facts and hands the rest to staff. See AI guest messaging for hotels. To compare other options, see the WhatsApp guest messaging ranking.
Sources
- How Bali boutique hotels let guests get in touch, BonsAI Luxury check of 80 websites, 9 October 2026.
- Test run of this tool against that study's results, 11 October 2026.
Frequently asked questions
Is the guest messaging check free?
Yes. There's no sign-up and no email address to give. Type a website address and the result shows on the page.
What does the guest messaging check look for?
It reads a site's homepage and contact page and looks for a WhatsApp link, a live chat widget from about 30 known tools, a phone number and an email address. It also says where the WhatsApp link sits, such as the footer, the contact page or a floating button.
Why does my result say couldn't check?
Some sites block automated reads, and some build their pages with JavaScript, so the raw page has too little text to judge. Try the address of your contact page instead.
How accurate is the check?
On 11 October 2026 it matched the results of the BonsAI Luxury Bali study on all 69 sites that study could read, for WhatsApp, live chat, phone and email. It reads raw page code, so a chat button added later by a script can be missed.